Reuse Network annual conference: Heart of the Matter

02 May 03 May

Chesford Grange Hotel, CV8 2LD

Wednesday 02 May 18 - Thursday 03 May 18 9:00 am - 4:00 pm


The Reuse Network Annual Conference 2018 will take place in one of Warwickshire’s most state of the art conference venues at Chesford Grange Hotel. Nestled in amongst orchards on their 17 acres of beautiful rolling grounds, this country hotel is the perfect place to combine our conference with an opportunity to unwind allowing you to get the absolute most out of yourself and the conference. We expect you to return to your organisations, not only filled with plenty of new ideas, but also ready and raring to implement them. A health club, spa and elegant restaurant are the icing on this already very decorative cake.


The Reuse Network Annual Conference is the conference for re-use sector professionals who want to develop strategies using re-use initiatives, want to learn more from the re-use sector experts and those experienced in working on reuse. It is one of the highlights of our year bringing together professionals from the charitable furniture re-use sector as well as practical leaders and decision-makers in local and national government, retailers, waste companies, universities and research facilities along with the volunteers and shop floor staff who work at the ‘sharp end’ of the organisations.

Reuse Network members are charities and social enterprises working with social and environmental aims. They do this to reduce poverty by helping households in need access furniture, white goods and other household items at affordable prices. In addition, we support re-use charities in providing training and work placement opportunities for people who are socially excluded from education, training and employment.

How to book?

To book your delegate passes, please download and fill out the form below.

Download your booking form:

Return the form to Lauren Jenkins either by post or email:

Reuse Network, 48 West Street, St. Philips, Bristol, BS2 0BL

See details of the programme for each day below.

Wednesday 2 May

08:30 Registration

09:15 Welcome

09:30 Getting to the Heart of Reuse

Introducing the Reuse Network, Craig Anderson, Reuse Network

Making a digital impact, Matt Haworth, Reason Digital

Promoting reuse

11:00 Refreshments and Exhibition

11:30 Delivering support in our communities

Poverty and debt in the UK, Helen Webb, Christians Against Poverty

Mental health benefits of a reuse project, Silv Ingram, Castle Furniture Project

Collaborative working with prisons, Nicci Peck, SOFA Project

13:00 Lunch

14:00 ConverStations

15:30 Refreshments and Exhibition

16:00 Risk comes from not knowing what you’re doing

Is taking on debt, good finance? Melanie Mills, Big Society Capital

What would tabloids say? Matthew Harding, WRS Insurance

The fleet risk journey, Mike Rayner, Turris UK


1 Getting the most out of your telematics data, Ron Hutton, Charity Fleetcare

Telematics is about more than just tracking where your vehicles are. Find out how you can use the data to make your deliveries and collections more efficient and make life easier for your drivers.

2 Making house clearances cost-efficient, Siôn Davies, toogoodtowaste  

Clearing a three-bed house in an hour – impossible you say? Siôn has been doing it for over six years now with toogoodtowaste and will give you the top tips and tricks to make this work.

3 Social investment tax relief, can it work for you? Melanie Mills, Big Society Capital

Social investment tax relief (SITR) is the government’s tax relief for social investment which encourages individuals to support social enterprises and helps them access new sources of finance. Melanie, Social Enterprise Engagement Director at Big Society Capital is on hand to answers your question and see if this is right for your organisation. Come along and find out why tax can be exciting

4 Inclusive governance, bringing on young trustees, Lauren Jenkins, Reuse Network

Having a representative board of trustees ensures that your charity can better support different parts of your communities. Lauren shares her experiences as co-chair on the Groundwork Youth Advisory Board which she has been actively involved in for the last year.

5 How to get the most out of each donation, Guy Sherlock, Kudos Software

An open discussion on maximising revenue from each donation.  From on-line trading/eBay to having strict discounting processes to repair, refurbishment and up-cycling. The simple tools to help achieve more income, and pitfalls to avoid will all be discussed. Guy Sherlock shares his expertise in reuse and reuse management systems.

6 Responding to the need – buying new at the right price! Dale Welch, Reuse Network

Find out more about the pilot scheme (ARC members only) led by the Reuse Network to source new products at trade prices. Dale Welch has a vast network of contacts in the furniture retail sector thanks to his extensive experience and knowledge of managing exit stock. A strong supporter of the charity sector, Dale knows what the sector needs.

7 Reuse opportunities in hotel and university clearances, Brian Darwood, Lighthouse Furniture

Are hotel and university halls clearance the best kept secret in the reuse sector? Brian reveals how Lighthouse Furniture Project have made it work and puts a call out for collaboration.

8 Grey fleet, you all have it but what is it? Tony Hilton, Charity Fleetcare

Do you and your staff use personal vehicles for business? If so, this is the ConverStation for you! Find out what grey fleet really is and how to best manage it.

9 #TechforGood – linking tech agencies and individuals with not-for-profit organisations, Pauline Roche, RnR Organisation

Tech for Good is a global movement which connects not-for-profit organisations with tech agencies and individuals to make connections and create a conversation around innovating for good in local communities. Pauline will share her knowledge of the movement she champions and tells you where to go to find your local #TechforGood community!

10 Making money online – Izak Pover, The Air Ambulance Service

Selling reuse items online is an art which few have mastered. When Izak started at the Air Ambulance Service in 2015, the online income was around £63K a year. It is now over £45K a month (including Amazon income). Find out how he did it.

11 Working with Local Authorities, Louise Megson, SLATE

As budgets and resources are tightening in local government, relationships can be harder to build. Local authorities are also key supporters of reuse charities and social enterprises activities, so how can you make sure you hit the right notes?

12 Working with your local CAP centre, Helen Webb, Christians Against Poverty

Working across the UK in partnership with local churches, CAP aims to offer the very best services to the most vulnerable, regardless of race, nationality, religion, age, gender, marital status, or disability. Find out how you can link up with your local CAP centre to further supports those who come to you.

13 Why is data important for community organisations? Edward Walden, Power to Change

We all know big business thinks data collection is critical, but how could your organisation use business intelligence data? Customers choose you, but is it because they are loyal to your cause, like your pricing, or you are the most local group? Can you prove you have had a positive impact on your community? Could funders take an interest in your ability to answer these questions?

14 Engaging with the End Furniture Poverty, Paul Colligan, FRC Group

Get the latest findings from the End Furniture Poverty alongside practical solutions and ways to end furniture poverty through guides and tools for models of best practices to implement in your charitable and organisational activities.

15 Dealing with waste efficiently, Joanne Cahill, DHL Envirosolutions

Knowing the volume and type of your waste is key to implementing an effective waste policy whatever the size of your organisation. Whether you are looking to improve your internal management of waste or want to put one in place, Joanne Cahill will have the answers for you!

16 New law for DBS checks: what you need to know, Gary Cliffe, Changing Lives in Cheshire

Are you aware that you must have a very good reason to carry out a DBS check on a member of staff or volunteers? It is not sufficient to say: “it’s our policy”. Come to this converstation to find out why.

Gala Dinner and Awards Ceremony

19:00 Drinks Reception sponsored by DixonsCarphone

19:30 Gala Dinner

21:00 Reuse Network awards ceremony sponsored by WRS Insurance

Thursday 3 May

08:30 Registration

09:15 Welcome

09:30 Getting ahead of the game

Setting up shop at a local authority tip, Penny Goodwin, Wastesavers

From charity store to MEGAstore, Stephen Buchannan, Emmaus Burnley & Preston

Going beyond cherry-picking, Mark Fryer, Cumbria Recycling Ltd

11:00 Refreshments and Exhibition

11:30 Why reuse matters to retailers, funders and communities

Live Earth Neutral: building a better, more sustainable world, Matt Manning, DixonsCarphone

Attracting Major Donors, Jo Byron

Making a national movement work locally, Jocelyn Butterworth, Jersey Employment Trust

13:00 Lunch

14:00 Naked Networking

15:00 Close of conference


Thank you to our sponsors, without whom our annual conference would not be possible.

  • John Lewis as our main conference and bursary sponsors
  • WRS Insurance as our awards sponsors
  • DixonsCarphone as our drinks reception sponsors
  • DHL as our delegate bags sponsors


John Lewis                WRS Insurance



Attending the Reuse Network is a great opportunity to meet new suppliers and services providers. Joining us this year, we have:

  • Black Country Bedzz
  • Domestic Appliances Direct
  • Dura Beds
  • Kudos Software Kudos
  • Twine Together
  • Whirlpool

Black Country Bedzz        Dura Beds  Domestic Appliances Direct

Kudos Software  Twine Together

Whirlpool Corporation

  Charity Fleetcare Logo

More about event location

Chesford Grange Hotel

Chesford Grange, Kenilworth, Warwick, UK

Get directions

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