Privacy & Cookies

We are Reuse Network, a registered charity (number 1090824), with registered address 48-54 West Street, St Philips, Bristol, BS2 0BL.

1. Privacy & Cookies

We are Reuse Network, a registered charity (number 1090824), with registered address 48-54 West Street, St Philips, Bristol, BS2 0BL.

We are the data controllers we use your personal information to deliver our charitable activities as well as to provide you with our services. We are responsible for your personal data and, are committed to protecting your privacy.

We are made up of different legal organisations, including Reuse Enterprises (company number 05688212) which provides us with the auditing of re-use organisation in the voluntary and community sector for nationwide service delivery and product supply but it is the charity that is ultimately responsible for processing your data.

2. How do we collect information?

We will obtain personal information from you when you make an online, written or telephone enquiry, use our Reuse Home website to buy a product or otherwise provide us with personal information.

We use analytics from our social media platforms, including but not limited to Facebook, Instagram, LinkedIn and Twitter and will on occasion use these metrics for paid advertising through these platforms, but this does not include any identifiable information.

We do not collect any personal information about you, from anyone else.

3. What information do we collect?

The types of information collected might include:

  • Identity Data: names,
  • Contact Data: e-mail address, postal address, telephone number, your preferences to receive marketing from us and any third parties, as well as your communication preferences,
  • Financial Data: credit/debit card or bank details, details about payments to and from you and other details of products and services you have purchased from us or the Sellers on our platform on Reuse Home,
  • Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website,
  • Account Data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses

We do not collect or use any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. How do we use this information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

  • to perform a contract we are about to enter into or have entered with you;
  • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • where you have given us your consent to do so, to keep you information about our charity, campaigns, volunteering with us, membership offers and other activities;
  • where we need to comply with a legal or regulatory obligation.

For example, we will use your personal information to register you as a new member and provide you with the services, products or information you have requested. We may need to share your information with our service providers, associated organisations and agents for these purposes. For example, we will share your financial information with PayPal to manage payments, fees and charges for items you purchase through our platform.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

6. Will we disclose the information we collect to outside parties?

As indicated above, we will only pass your information to the following service providers, agents and associated organisations if required:

  • PayPal – your Financial Data and Account Data;
  • Google Analytics – technical data (not identifiable information)
  • Reuse Network website – account data, identity data, contact data,  technical data

We will share your personal data with other organisations within our group, to conduct research and analysis on the information we hold. For example, your financial data is processed by PayPal to enable you to purchase items via our platform.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We may need to disclose your information if required to do so by law, for example if asked to do so by the policy.

We will not transfer your information to countries or jurisdictions which do not provide the same level of data protection as the UK (outside the European Economic Area), unless we have obtained specific consent from you first or we are required to do so by law.

7. Your Rights

You have the right at any time to ask us to stop processing your personal information and data.

You have the right to request a correction of your personal data.

You have the right to ask us to erase your personal data.

You may object to our processing your personal data.

You may ask us to transfer your personal data to another organisation.

You have the right to ask us to only process your personal data for certain purposes (restriction of processing).

You have the right to withdraw any consent given. If you withdraw your consent, we may not be able to provide certain products or services to you.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Please contact . Further information regarding your rights can be found at the Information Commissioner’s Office (ICO).

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

8. Changes to your personal information

If your personal details change, please help us to keep your information up to date by notifying us at 48-54 West Street, St Philips, Bristol, BS2 0BL, by telephoning 0117 954 3578 or email to

9. Website

On the website we use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We recognise, however, that this medium can never be fully secure and you should be aware of this when you use the site. contains links to a number of other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site that collects personal information. Links to these websites does not indicate our endorsement of the sites or the content.

10. Log Files

Log files allow us to record visitors’ use of our website. We keep log file information collected from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information or information about which other sites you have visited.

11. Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.


This site uses cookies, tiny files that are downloaded to your computer to improve your experience. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

This page describes the information we gather, how we use it and why we sometimes need to store these cookies. We also explain how you can prevent these cookies from being stored. However, this may downgrade or ‘break’ certain elements of the site’s functionality.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose

13. How We Use Cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it more efficiently.

If you create an account for our website then we will use cookies for the management of the signup process and general administration. Google Analytics cookies expire either the same day, within the month, or within 2 years. Our necessary cookies expire either after your session on our website or midnight of the day you visited our site.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

14. Disabling Cookies

You can prevent the storing of cookies by adjusting the settings on your browser (see your browser Help for how to do this).

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

15. Third Party Cookies

In some special cases we also use cookies provided by trusted third parties, in particular Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

16. More Information

If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you do require further information please email

For more general information on cookies see the Wikipedia article on HTTP Cookies.