Kudos – Software Test and Train Consultant

Kudos

  • Salary

    £21,000 - £23,000 DOE

  • Hours of work

    Full Time Hours

  • Contract

    Permanent

This is a new and exciting opportunity for a highly motivated software tester and trainer to join these roles and support new product development and train new customers.  You will be guiding customers through the best use of the Kudos software and helping to ensure their technology investment is successful.  You will be involved in ensuring that software programs and products meet performance expectations and ensure they operate properly and are ready for sale and support.

About the role

You will get hands-on experience on a range of products and cutting edge technologies

You’ll be working with software and customers in our retail verticals; charity, marine and caravan.

  1. Support new customer software installations through providing training and implementation services
  2. Test and document new product developments to ensure smooth roll-out to customers
    1. Documenting test scripts, release notes and user guides
  3. Provide second line support on your specialist areas to the support team, and to customers

Responsibilities

  • Training new and existing customers
  • Provide professional training, usually remotely via video conference call, sometimes in person at customer or Kudos premises
  • Support customers implementation projects, usually remotely, sometimes in person at customer premises
  • Perform manual UAT test cycles for new modules and new versions of software on Windows, Android and Cloud based products
  • Provide feedback to developer using in-house support management software, write guides on use, train colleagues on the software for sales, marketing, installation, training and support proposes

Additional responsibilities as required by the line manager or a Director of the company.

Requirements

  • A knowledge of EPOS, stock control and / or workshop or DMS systems would be an advantage
  • Experience working with Windows, Android and Cloud based products
  • Good working knowledge of Microsoft Office tools, knowledge of SmartSheets would be advantageous
  • Experience holding meetings / training sessions via remote communications tools such as GoToMeeting, Microsoft Teams or TeamViewer
  • Ability to create and execute test cycles
  • Maintain a friendly and professional approach in all written, verbal and face-to-face communications
  • Communicate technical information accurately
  • Build a good working relationship with colleagues and customers
  • UK driving licence

Attributes Required

  • Ability to work on own initiative
  • Methodical approach to work and good attention to detail
  • Able to juggle tasks and prioritise workload
  • A great team player
  • Can-do attitude to problem solving

Benefits

  • Partial home working
  • 25 days annual leave + bank holidays

This is a full time role offering a salary between £21,000 and £23,000, depending on experience

Applications

If you are interested and would like to apply for the position, please send a CV in writing to sarah.dodd@kudos-software.co.uk

Find out more about Kudos here